Support Technical

+351 255 926 773*

Contact us

+351 964 269 941**

Contact us

geral@activelink.pt

Send us a message

Remote Support

Instructions for starting an order:
1. Contact Activelink;
2. Follow the technician's instructions.

Policy of Privacy

ACTIVELINK thanks you for visiting this website and is committed to respecting the privacy and security of the data provided by its users.


COLLECTION, PROCESSING AND COMMUNICATION OF DATA

This website does not require the user to provide any type of information in order to visit it. However, there are areas of the site in which the user may provide some personal data, namely when filling out forms, where it is necessary to provide an email address, name and a telephone or mobile phone number, so that the user can benefit from the services made available to them through these forms.

The personal data collected is processed and stored electronically by ACTIVELINK or by entities subcontracted by it and will only be used to respond to contacts established by filling in the forms.

ACTIVELINK assumes that the data collected was entered by the respective holder and that its insertion is consented/authorized by the same, being true and accurate.

The personal data collected will be kept in a way that allows your identification only for the period necessary to pursue the purposes of collection or subsequent processing, after which they will be deleted.

ACTIVELINK may communicate your personal data to third parties provided that it has obtained the unequivocal consent of Users for this purpose or when:

  • the transmission is carried out within the scope of compliance with a legal obligation, a decision of the National Data Protection Commission or a court order;
  • the communication is carried out to protect the vital interests of users or any other legitimate purpose provided for by law.

The consent given by the User for the processing of personal data may be revoked at any time. To revoke consent to the processing of your personal data for the purposes set out, or to exercise your rights of access, rectification, opposition, erasure, limitation and portability, you must express your wish in writing to the email address: rgpd@activelink.pt.


SECURITY

ACTIVELINK makes every effort to protect Users’ personal data against unauthorized access via the Internet. To this end, it uses security systems, rules and other procedures to ensure the protection of personal data, as well as to prevent unauthorized access to data, improper use, disclosure, loss or destruction.

It is, however, the user's responsibility to ensure that the computer they are using to access our website is adequately protected against harmful software, computer viruses and worms. Additionally, you should be aware that, without adopting adequate security measures (using an up-to-date browser and antivirus program as well as using software from a reliable source), the risk of personal data and passwords being accessed by third parties without authorization is increased.

However, please note that whenever data collection is carried out on open networks, such as the Internet, your data may circulate without security conditions, and there is a risk of it being seen and used by unauthorized third parties.


SOCIAL MEDIA

We also offer personalised and comprehensive support and the possibility of staying in touch with us via our social media pages. These social media services themselves collect personal data, for example via your profile created there or via so-called social plug-ins, which are implemented on third-party websites. If you send us a request via one of these social networks, we will forward the request to the responsible department. The data will be used exclusively to respond to your request and will not be passed on to third parties. In order to be able to contact us via these social networks, you must register with these services. In this case, the company responsible for the respective service may collect, store and use personal data. We have no influence on the type, scope and processing of this data.


CHANGES TO THE PRIVACY POLICY

ACTIVELINK reserves the right, at any time and without prior notice and with immediate effect, to change, add to or revoke, in part or in whole, this Privacy Policy. Any changes will be immediately published on this same online page. We ask Users to periodically review this document to stay up to date.