Good service and queue management has the following main objectives: organizing waiting lines in order to improve the quality of the service provided; increasing customer satisfaction; optimizing service efficiency; making the most of human resources and improving the overall image of your space.
Our end-to-end solution enables organizations to shape their customer flow, obtain relevant statistics to improve service efficiency and create value through customer feedback.
High performance services require INTEGRATED SOLUTIONS
Our queue management system has several components, with specific purposes and functionalities, adjusted to the needs of each entity. The components work in isolation, but it is when they work together that the real magic happens.
- Adaptable to all sectors
- Plug & Play Devices
- Modular and scalable system
- Easy web-based configuration interface
- Management of services and counters;
- Transfer of users/clients to other services;
- Priority queues (people with disabilities, pregnant women, elderly people);
- Cancel passwords of users who did not attend;
- Password call and recall;
- Alert for maximum number of users waiting;
- Description of services;
- User/operator management (password and password);
- Statistics with the possibility of exporting to HTML;
- Online information for operators;
- Vertigo QM PAD is free and has a user-friendly interface.
- Easy installation and configuration
- Rapid implementation, without interruption to customer activity
- Simple and intuitive use
- Quick training
- Directs and entertains the customer
- Organizes the store and better distributes human resources
Ticket Dispenser
Self-service paper ticket dispensing kiosks with customizable content and unlimited services.
You can choose from different templates for specific applications.
Tablet Kiosk
A simple, paperless solution for ticketing.
Bloom Tablet Kiosk is an interactive and adaptable Android application that conveniently meets the needs of the organization.
Displays Multimedia
Inform, entertain and advertise to your customers, transforming their waiting time into a pleasant experience.
Two in one: display multimedia content, keeping customers informed about queue progress.
Bloom Extender
Bloom Extender is a powerful tool for measuring customer satisfaction across different touchpoints.
Promotes systematic service improvement by providing managers with service satisfaction scores or specific feedback collected through customized surveys.
Our systems add value to any business sector where people need to be served and where there is information to be communicated.
- Trade and servicesPlaced in a virtual queue, customers are free to move around the commercial space, looking for other products in the store.
- EducationHighlight important messages, information, and events for students, faculty, and visitors
- TelecommunicationsAn optimized service area is crucial to serve the high number of visitors received daily.
- Public sectorBy modernizing services, institutions can improve the overall image of public services.
- Health CareReduce patient anxiety by helping hospitals, clinics and pharmacies provide better care.
- BankProvide differentiated and professional service in agencies.
Discover how Q-Better's Service Management Systems can accelerate your business.
